Support Coordination – Empower Forward

What is Support Coordination?

Get more out of your NDIS Plan and empower your aspirations

The role of the Support Coordinator is to assist with and strengthen a participant’s ability to implement and coordinate the supports they require in their everyday life.
Support Coordination supports include informal, mainstream and community supports as well as their NDIS funded supports. Support Coordination aims to support an NDIS participant to participate more fully in the community.

There are three layers of Support Coordination funded as part of the NDIS.

  1. Support Connection
  2. Coordination of Supports or more commonly known as Support Coordination
  3. Specialised Support Coordination

Alkira offers the second layer Support Coordination to participants; support that is provided by our professional and dedicated team of Support Coordinators located in Box Hill.

What does this mean for you?

Our Support Coordinators will:

  • Support you to make decisions about the types of services and supports you want and need
  • Constantly monitor and manage any conflicts of interest by demonstrating transparency in regards to your options
  • Help you understand your plan, the price guide and how budgets can be used
  • Assist you to monitor budgets and use of funds
  • Liaise with providers, explaining your unique goals, needs and preferences
  • Identify and connect you with the right community and mainstream service providers
  • Ensure required recommendations and quotes are complete
  • Resolve points of crisis
  • Ensure you are receiving adequate quality service
  • Support your informal supports to be involved in helping you connect with services
  • Submit timely reports to the NDIA and support you to prepare for review
  • Work to build your capacity to independently action all the above points!
Meet Vera

Vera has been working as a Support Coordinator for 4 years. She speaks English and Portuguese and can understand Spanish.

Before working as a Support Coordinator she had the opportunity to work in several roles developing new skills and improving existing skills.

Meet Vicki

Vicki has been a Support Coordinator for 3 years. Vicki has worked with the NDIS system for 8 years and nearly 30 years in the community service sector including disability services, aged care services and mental health.

Meet Marco

Marco has been a Support Coordinator since January 2022. Though new to the position, he previously worked at Alkira as a Program Instructor for 3 years. He speaks English, Italian and Spanish.

Choose us – we want to inspire and empower NDIS participants and their families by supporting them to understand the complex NDIS language. Our Support Coordination service is in Box Hill.

Our staff have the right experience, background, knowledge, skill sets and attitudes. We listen to what you are telling us and understand what is important to you, we will treat you with respect and dignity. We work with you, your family/carers and other professionals to get you the right supports that you need and want. We expertly manage Conflict of Interest as we always put your wants and needs as the first priority. And no lengthy waiting lists!