Resumption of group based services for those in residential services

Since our last update we have had some changes as a result of Premier Daniel Andrews’ announcement on Sunday 22nd November. We are now in the last step of the roadmap. Under this last step, people with disability can attend centre-based disability services if they choose to do so. This now includes people who live in disability residential services.

During the last step of the roadmap throughout Victoria, disability services, including centre-based services are considered “restricted”. This means that while services are able to operate, limits will remain in place such as density requirements and gathering limits. Alkira will need to adhere to limited activities and group sizes, social distancing, rigorously cleaning schedules and temperature checks in recommencing group-based services.

All participants will be required to wear a fitted mask indoors and outdoors, unless they have a lawful reason not to do so. Also, during this time, our transport service will not be running. We require participants to be dropped off and picked up from services. If you are unable to organise this, then please contact us and we will see if we can assist.

We are working towards establishing supports that are COVID safe and continue to meet participants’ goals. In the last update on the 30^th October, we requested you complete a survey. If you have not yet done so, please fill in this survey now. Please return this survey by 4^th December so we can begin to plan for participant’s change of services. Once we have received the responses we will be in touch shortly to discuss arrangements.

Thank you for your understanding and co-operation during this challenging time.

Regards,

Laura Ubavin
Manager Community Supports

Restrictions Easing in Home Supports

I would like to begin by saying a sincere thank you for your support in helping us to keep everyone safe from COVID for many months now. It has been a collective effort that we need to continue for the foreseeable future.
It is exciting to see our vibrant city opening up again after such a long period, however as restrictions are eased, this is when the threat of COVID transmission increases for vulnerable people, their carers, families, friends and support staff. During this time, Alkira is committed to keeping everyone safe by managing the risks and balancing the need to return to a safe COVID normal lifestyle.

While visiting all the houses recently, I heard a variety of comments from participants. Some say they can’t wait to get back to ‘normal’ activities to see their friends and re-join their community, while others indicated they would really enjoy the continued freedom of being home to relax, and engage with friends and their community as they pleased.

I am very conscious that participants, families and friends have missed the face to face contact with loved ones. Zoom, Facetime and other electronic means have been a great way of connecting, but nothing beats seeing each other in person. Things are now changing!

I have attached a document that highlights our current restrictions for Alkira’s Home Supports. These reflect the Victorian Premier’s Sitewide Restrictions for the Third Step of Mapping, the Chief Health Officer’s Care Facilities Directions that apply to disability residential accommodation, and additional advice from the Department of Health and Human Services.

The exciting news is that participants can now have visitors to their home. The rules are as follows:

One (1) household of up to two (2) people can visit one (1) participant per day for a maximum of two (2) hours.
Where family/friends wish to visit a participant, we request phoning ahead of time to arrange a suitable day and time. This will allow staff to assist participants plan visits within the current restrictions and avoid disappointing any participant, family member or friend who arrives unannounced. Where possible visits will be conducted in a courtyard, garden or other suitable shaded area outside.

All visitors will be subject to house entry screening and rules:
• COVID-19 risk assessment questions and a temperature check to determine whether you can enter. 37.5°C or higher, entry will be denied.
• Sign in and provide contact information for each visitor.
• Hand sanitise prior to moving to the designated visitor area.
• Surgical masks are to be worn and fitted at all times (unless exempt).
• Maintain 1.5 metre physical distancing at all times.

Please read the protocols about how to safely enjoy socialising in others houses, outdoors, cafes, etc.

Please stay safe, we are in this together to keep COVID free.

If you have any questions please contact the House Co-ordinator or myself on 0447 365 524.

 

Yours sincerely,

Meghan Coulter
Manager Home Supports

Resumption of Group based Services

We are pleased about the recent reduction in the restrictions stemming from the significant drop in COVID-19 cases in Victoria.

Alkira has worked hard to ensure the safety of participants and staff and we are delighted that to date, we have had no COVID-19 cases within our services.

We are now working towards establishing supports that are COVID safe and continue to meet participants goals. We would like your assistance in planning for a safe resumption of on-site services over the next coming months.

As you can appreciate, Alkira’s priority is the safety of all participants. Alkira will be implementing strict protocols and guidelines set by the Government in its resumption of services on-site. Alkira will need to adhere to limited activities and group sizes, social distancing, rigorously cleaning schedules and temperature checks in recommencing group-based services.

At the moment adhering to Government guidelines, the preferred option is to offer online sessions. Only where online services are not practical and the support is considered essential can centre based programs run. Centre-based programs can include opportunities for outdoor activities (within gathering limits and where activities in the community are allowable under the current restrictions).

Please note: Centre based services are not considered essential for people living in residential services.

As highlighted in the table we are now in step 3.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Alkira Community supports are interested in participants’ views on when you would like to return to onsite services and what you want out of our services. Please download the survey and answer a series of questions which will assist Alkira in planning for our change in services and help us understand what support is essential for you.

We would like to take this opportunity to thank you for taking the time to provide us with this information. Please return this information by 6th November so we can begin to plan for participant’s change of services. Once we have received the responses we will be in touch shortly to discuss arrangements.

 

Regards,

Laura Ubavin
Manager Community Supports

RE: Roadmap out of Stage 4 Lockdown

I want to provide an update following the announcement over the weekend by Premier Daniel Andrews about the plan out of lockdown. We are all keen to see the lifting of the current restrictions. It is pleasing to see the daily rates of infection decreasing. I would like to thank you all for your understanding and support during this extremely difficult time. We understand this is tough for participants, carers and families.

We are also very aware that many people are finding isolation difficult. The extension of stage 4 will be difficult for many in our community. If this is the case, please don’t hesitate to make contact with us to discuss what supports Alkira may be able to offer. This may include Zoom supports, Zoom recreation activities or a weekly check in call. It may also be possible to provide limited 1:1 in home support during this time.

The changes announced mean that the following four reasons to leave home remain in place:
• shopping for food or other essential items
• outdoor exercise and recreation
• permitted work
• caregiving, compassionate reasons or to seek medical treatment
The announcement included the following changes that will apply from 11.59 on 13th September 2020. These announcements aim to assist those who are experiencing social isolation
• Two people or a household can meet outdoors for a maximum of two hours for social interaction, exercise or recreation within 5km of their home.
• People living alone can nominate one person with whom they can form a ‘single social bubble’. The ‘single social bubble’ allows you to visit each other for social connection.
• Professional respite care for people with complex needs is allowed.
More information is available at: https://www.vic.gov.au/first-step-coronavirus-road-to-recovery

Our staff are continuing to provide support to participants in their homes within Shared Supported Accommodation, providing Zoom support and limited 1:1 support. I would like to acknowledge the flexibility and commitment staff have shown during these challenging times.

If you would like to discuss further supports, please make contact with the relevant site manager, or contact administration on 9890 1365.

Stay safe,

Lisa Sawatzky
Chief Executive Officer

Stage 4 Restrictions and what this means for Alkira

I hope you are all staying well. We have revised our COVID-19 protocols in line with the new stage 4 directives. We have been required to make a number of changes in the way we operate in order to comply with the new directives.

Alkira staff will continue to work to provide essential support within our houses and very limited in home or on-site support where identified as essential. Our online zoom based programs and social activities supports will continue.

Our absolute priority at this time is the safety and wellbeing of participants and the Alkira team. We also are working hard to keep connected with those participants who are not currently receiving direct support. I know many of you are enjoying the zoom based programs and social activities, and that supports have been reduced for many participants.

Please find the link below of a number of VALID easy read documents in regard to COVID-19 and wearing masks you can visit their website here.

Please take care and contact Alkira if there are other essential supports that you require at this time.

Stay safe,

Lisa Sawatzky
Chief Executive Officer

Mandatory Face Coverings

Last Monday we sent out a notice about following the recommendation from the Chief Health Officer to wear face masks. We explained how we now require all participants and Alkira support staff to wear a face mask, even if their support takes place indoors.
 
Thank you to those who are doing this, your efforts to keep everyone around you safe is appreciated. As you would be aware it is now a legal obligation for everyone to wear face coverings when we are outside of our homes.
 
You can read the Victorian Premier Daniel Andrews’ media release about face coverings here.
The media release outlines the lawful excuses or exemptions for not wearing a face covering. If you are receiving 1:1 support, and you believe you meet the requirements for an exemption from wearing a mask or have any concerns about wearing a face mask, please raise these issues with the relevant Service Manager.  For people receiving on-line services in their home, a face mask is not required to be worn.
 
We have been, and will continue to, supply disposable face masks to both staff and participants who are currently receiving 1:1 support. If you prefer, you may wear your own fabric mask or a scarf but please ensure it meets the standards and you are wearing a clean, dry one each day.
 
Please download our Easy English resources about face coverings:
All about face masks in Easy English
Social story about face masks
 
 
Sincerely,
 
Laura Ubavin
Manager Community Supports
 

“By covering my face, I’m helping to keep you safe – and by covering your face, you’re helping to keep every Victorian safe.”
– Chief Health Officer, Professor Brett Sutton
 

New Recommendation from the Chief Health Officer

As you may be aware, there has been a new recommendation from the Chief Health Officer that people in Victoria should wear face masks in any situation where social distancing cannot be achieved. Therefore, Alkira now requires all participants, support staff and any visitors to Alkira houses to wear a face mask that meets the criteria outlined by the Victorian Chief Health Officer. Staff not providing direct support but who are not able to socially distance with those around them will also be required to wear masks.
 
Alkira will provide disposable masks for all participants and staff. Staff working face-to-face with a participant will be equipped with a mask for themselves and a mask for the participant they are supporting. Visitors to an Alkira house will need to provide their own mask. If any participant, staff member or visitor chooses to wear a cloth mask, they will need to source this independently and ensure it meets the requirements outlined by the Victorian Chief Health Officer. Further information about the recommendations for masks in Victoria can be found here. Further information about the specific requirements for cloth masks can be found here.
 
A reminder that visits to Alkira houses will only be facilitated in line with the ‘Stay at Home’ Directions, as per the correspondence sent out last week.
 
If a participant or visitor has concerns about wearing a mask, this needs to be discussed with the relevant manager. This may include situations where an individual has breathing issues, or conditions that make it difficult to wear a mask.
 
Our staff will work with participants to promote the wearing of masks and understand that for some participants, this will be difficult. We appreciate your support with this important safety requirement.
 

Laura Ubavin                                   Community Supports Manager

Kat Mangamu Home Supports Manager

Updated Protocols for Alkira Houses

Following on from the correspondence sent by Lisa Sawatzky on 8^th July 2020, I am writing to update you on some of the protocols we will need to have in place in Alkira houses, as a result of the re-imposed Stage 3 restrictions that have taken effect from today in Greater Melbourne and the Shire of Mitchell.
 
I appreciate that there is a lot of information below, however it is important that we provide all of the information outlined.
 
Participants leaving the house
Participants living in an Alkira house can only leave the house for reasons that are approved under the Stay At Home Directions. These are:
 

1. To obtain necessary goods and services
2. For care and compassionate reasons
3. For work or study (where it cannot be reasonably done from home)
4. For exercise (provided they do not leave the restricted area)
5. For other reasons such as emergencies, to attend a police station, if required by law (e.g. to attend court).

Participants will not be able to leave the house to go to the family home, or any other home, for a visit (whether overnight or otherwise). 
 
People who can enter the Alkira house (premises)
A person can not enter the premises, or remain on the premises unless:

1. the person is a resident (participant)
2. the person is a worker– the circumstances under which a person is described as a worker include:
   1. an Alkira employee
   2. a person providing health, medical, or pharmaceutical goods or services; behavioural support services or other support services (e.g. an Occupational Therapist or a Behaviour Support Specialist)
   3. the person’s presence at the premises of the facility is for the purposes of emergency management or law enforcement (e.g. paramedics or police)
3. the person is a visitor– the circumstances under which a person is considered a visitor include:
   1. for the purposes of a care and support visit to a participant; or
   2. in the person’s capacity as a prospective resident of the facility (if applicable); or
   3. for the purposes of accompanying a prospective resident (provided there are no more than two persons accompanying the prospective resident).

 
Excluded People
Even if a person is a visitor or worker as described above, they are not allowed to enter the premises or remain on the premises if:

1. They have been diagnosed with Covid-19 and have not yet received written clearance from DHHS confirming they have recovered and are no longer infectious; or
2. They arrived in Australia from a place outside Australia within the last 14 days; or
3. They have had contact with a person who has a confirmed case of Covid-19 within the last 14 days; or
4. They are awaiting the result of a Covid-19 test, even if asymptomatic; or
5. They have a temperature higher than 37.5degrees Celsius; or
6. They have symptoms of an acute respiratory infection such as a cough or shortness of breath; or
7. They are aged under 16 years

 
Clarification on Care and Support Visits
As outlined above, a participant can only have a maximum of two (2) care and support visits each day.
 
A general visit from family or friends does not qualify as a care and support visit. A care and support visit is one where the person has to visit because the participant has particular needs as the result of
illness or a health condition (including mental health).
 
The total number of people that can visit on any given day for a care and support visit is two (2). This means the participant can have:

1. 1 person visit them during the first visit, and another person visit them during a second visit later that day; or
2. 2 people visit them during the first visit. In this case, they cannot have another visit for that day.

The combined duration of the visits (whether it is 1 visit or 2) will be no more than 2 hours.
 
Action that will be undertaken for every visit

1. No unannounced/unscheduled visitors will be accepted. This includes participants’ family and/or friends.
2. Any one that wants to visit needs to call ahead and check with the house if they can visit. When they call, staff will:
   1. Assess whether the visit qualifies as a care and support visit. If it does not, you will not be able to visit.
   2. Check whether the participant has already had a visitor on that day. Because of the limit on visits each day, if the participant has reached their limit for the day then you will not be able to visit on that day.
   3. If the participant has not already had a visit, staff will ask you:
      1. If you have been diagnosed with Coovid-19 (recently or otherwise).  If so, you will not be able to visit unless you can provide written clearance from DHHS that you have recovered and re no longer infectious.
      2. If you have travelled in the last 14 days. If you have, you will not be able to visit
      3. If you have had contact with a confirmed case of Covid-19 in the last 14 days. If you have, you will not be able to visit.
      4. If you have any symptoms of a respiratory infection. If you have any symptoms, you will not be able to visit.
      5. If you have recently had a Covid-19 test and are still awaiting the results. If so, you will not be able to visit until you receive your results and they are negative.
2. After the assessment above is completed, if you are approved to visit, when you arrive your temperature will need to be checked by a staff member as soon as you enter the premises
   1. If your temperature is 37.5 degrees or less, then you can proceed with the visit, which must last no more than 2 hours.
   2. If your temperature is more than 37.5 degrees, then you will not be able to enter the premises.
3. If you are displaying any symptoms of respiratory infection including cough and/or shortness of bath, then you will not be able to enter the premises. If you start to display any symptoms after you are already in the house, then you will immediately be asked to leave.

 
We understand that this is an extremely challenging time for everyone, and we appreciate your understanding as we all continue to implement the directions from the Department of Health.   
 
If you have any questions or would like to discuss further, please do not hesitate to get in touch on (03) 9890 1365 or via email info@alkira.org.au
 
Yours Sincerely,
 
Kat Mangamu
Manager Home Supports

Our response to the resumption of COVID-19 Stage 3 restrictions

Following Victorian Premier Daniel Andrews’ announcement yesterday of the return to stage 3 ‘Stay at Home’ restrictions for all of Melbourne, we wanted to update you on our response and the changes to our services. These changes will commence in line with the restrictions, from today Wednesday 8 July 11:59pm to Wednesday 19 August 2020.

 

Community Supports

For Momentum, Pathways and Networks our online classes via Zoom will continue. The sites will remain closed.

SLES and Independent Me services will continue to be offered online.

Market and Jolimont Connections services will remain closed.

Thurston Street Connections will be closed.

Community Support staff will continue to provide day service support in Alkira Residential Houses.

Our Recreation service will not operate. Limited online recreation offerings will be available and will be provided by Community Supports staff.

As before, if you require 1:1 support in your home during this service closure, please contact with your Service Manager and they will identify a suitable staff member to provide this support.

In limited situations, 1:1 support will be offered at Alkira sites for participants who require this essential service due to extenuating circumstances such as:

• Where the support cannot be provided in the home, and
• Where the participants wellbeing is being significantly impacted by the stay at home directive.
• Where the primary carer is unable to maintain the caring responsibility for the duration of directive without putting the care arrangement at risk.

Alkira will risk assess these requests and will only be able to provide limited support to those considered a priority. 

 

Home Supports

Our Short-Term Accommodation will operate on a limited basis to respond to emergency accommodation requests. If you have an existing booking, the Short-Term Accommodation Coordinator will be in touch with you shortly to discuss this. 

 

For those living in Alkira housing, we are expecting updated guidelines from Victoria’s Chief Health Officer shortly that relate specifically to residential services. The Home Supports Manager will communicate the impact on Alkira housing as soon as we receive and process this information.

 

Support Co-ordination

Our Support Co-ordination services will continue, where possible services will be delivered via phone or video call. Any physical meetings will, as always, abide by social distancing rules.

 

Follow this link for accessible resources about Coronavirus.

Follow this link to access information about Coronavirus in other languages.

Please do not hesitate to call us if you have any queries on 9890 1365.

 

Stay safe,

Lisa Sawatzky
Chief Executive Officer

Update regarding access to and leaving premises

On 23^rd April 2020, I provided an update about the new directions that had been released by the Deputy Chief Health Officer regarding who can access/visit residential disability premises as a result of COVID-19. I also spoke about the circumstances under which participants could leave the premises under the ‘Stay at Home’ Directions.

As you may be aware, from 1^st June 2020, a number of additional restrictions have been eased. Furthermore, the ‘Stay at Home’ Directions have now been changed to the Stay Safe Directions.

The easing of restrictions impacts on a number of areas; however, I would like to highlight the key changes for participants living in Alkira houses:

 

Leaving the premises:

Participants can now leave home for any reason including:

• Visiting friends or family (including overnight visits)
• Dining in at a café or restaurant
• Accessing swimming pools
• Accessing communal facilities
• Accessing beauty and personal care facilities
• Access limited community sports and recreation
• Access limited entertainment facilities (e.g. gallery, museum, outdoor arcade, outdoor amusement park, drive-in cinema)
• Go shopping at a retail facility (e.g. shopping centre, market etc)
• Access accommodation facilities (e.g. hotel, bed and Breakfast, camping ground)

 

When accessing any of the above, participants need to continue to comply with current Victorian restrictions on gatherings which as at 1^st June 2020 are:

• For private gatherings, no more than 20 people should gather
• For public gatherings, no more than 20 people should gather

 

As you may be aware, there are specific exceptions to the above restrictions on gatherings, which can be found in the Restricted Activity Directions

Participants can also leave the premises for work or education purposes as below:

1. attend work (whether paid or voluntary, including for charitable or religious purposes); or
2. attend an educational institution;

A participant may leave the premises for work or education purposes as above only if it is not reasonably practicable for the participant:

1. to work from home; or
2. to obtain the educational services provided by the educational institution from home

As there are still some restrictions in place, participants will continue to be supported to actively engage in programs during the day at home by Instructors. While we are keen to support participants to return to their normal programs, it is important that we do this only when it is safe to do so. It has been so wonderful to see how participants have adapted to the new way of doing things, and we appreciate everyone’s continued patience while these temporary measures remain in place.

 

Access to the premises:

Below are the key updates relating to visiting participants in an Alkira house:

• A participant can only have a maximum of two (2) care and support visits each day (e.g. from family or friends).
• The total number of people that can visit on any given day for a care and support visit is two (2). This means the participant can have:
  • 1 person visit them during the first visit, and another person visit them during a second visit later that day or;
  • 2 people visit them during the first visit. In this case, they cannot have another visit for that day.
• The combined duration of the visits (whether it is 1 visit or 2) should be no more than 2 hours

 

Once again, I would like to thank everyone for your understanding as we continue to implement the directions from the Department of Health.   

If you have any questions or would like to discuss further, please do not hesitate to get in touch on (03) 9890 1365 or via email info@alkira.org.au

 

Yours Sincerely,

Kat Mangamu
Manager Home Supports

Update to Alkira’s 1:1 Support Services

This email is to provide an update on the way Alkira provides 1:1 support during COVID-19. 
 
Alkira needs your assistance to ensure a safe environment for all; we ask that you and any household members perform a temperature check in the morning prior to the allocated 1:1 staff member calling to confirm no one in the household is ill.  Participants and household members must not have a temperature over 37.5 degrees, if this is the case supports cannot be provided until the person is well and has medical clearance.  
 
In an effort to reduce possible cross contamination we are making every effort to limit the number of participants and families that each staff member supports. Please be aware we are receiving a number of requests for 1:1 supports and therefore staff may need to work with more than one participant across their week.
 
We will continue our high standards of health and safety precautions already in place. However, if you have any queries or concerns regarding our staff working with you and potentially another participant/family, please feel free to contact us for a discussion.
 We appreciate your cooperation and understanding in this matter.
 
The team at Alkira hope you stay safe and well at this challenging time.
 
Kind Regards,
 

Laura Ubavin
Manager Community Supports

Resumption of Short-Term Accommodation

Following on from our previous communication regarding the suspension of short-term accommodation due to the Coronavirus COVID-19 Pandemic, I am writing to advise that we are now cautiously resuming short-term accommodation.
 
Our short-term accommodation services will be provided following strict infection control procedures that are in place across all our other sites. Further to this, there are additional measures that are specific to short-term accommodation which you can download here. The measures are in place in order to minimise risks related to COVID-19, and we will be unable to provide supports to participants where these measures can not be implemented for any reason.
 
I would like to note that given the current climate, we are anticipating that demand for short-term accommodation may be significantly reduced. As a result, if you make a booking for short-term accommodation, we will need to bill for the actual ratio of support that is delivered.  For instance, if you make a booking and you are the only participant staying on that day, we will need to bill for supports at a 1:1 ratio. The Coordinator will discuss this with you in further detail when bookings are being made, and will be able to provide an indication of what the support ratio will be on the day/s you are booked in for.
 
We will continue to provide updates and thank you for your ongoing support at this difficult time.
 
Please do not hesitate to call us on 9890 1365 if you have any queries.
 

Yours Sincerely,

Kat Mangamu
Home Supports Manager

Services Update from the CEO

As we now have some easing of the government restrictions that have been in place in recent weeks, we are now planning for the resumption of some of our programs and activities. It has been a difficult time for participants, families and carers and I am aware that many of you are keen to reengage with services and supports. This will require significant planning to ensure we can do this as safely as possible.    
 
In the community supports area we are expanding our 1:1 supports in home and some limited community options. Our recreation program is recommencing via online and 1:1 options.   We are also expanding our online offering of group based supports.
 
Our Home supports team are doing a wonderful job in a difficult environment. They have been supporting participants in a range of in home activities and ensuring that people stay connected and are having fun while staying at home.  We are pleased to advise that we will be reopening our short term accommodation shortly.
 
Whilst we appreciate everyone is keen to get back to business as usual, it will require significant planning and assessment to ensure we can resume some supports in a safe manner. This may mean that the way in which support is provided looks a little different.
 
As a whole, the Alkira community has adjusted well to the new arrangements. We are doing things differently and we have needed to learn new ways of providing support, and at times this has not gone as smoothly as we had hoped. We have received terrific feedback about the online programs, and also the in home supports. Our instructors and educators have benefitted from learning more about their participants through this altered service delivery.  
Thank you all for your support and flexibility
 
As the restrictions are lifted and we are able to move about in the community more freely, it is important that we continue to practice physical distancing and use good infection control procedures to ensure that everyone stays well. Please also ensure that you notify Alkira if you are receiving in home supports and anyone in the household is displaying cold/flu or COVID-19 symptoms or is being tested for COVID-19.  
   
Alkira is continuing to practice physical distancing, ensuring regular handwashing and use of sanitiser and adhering to a strict cleaning schedule as part of our COVID-19 response.
 
Thank you all for your support and flexibility.
 
Please stay well,
 
 
Lisa Sawatzky
CEO    

An update from the Alkira Board and Management

I am writing to you all on behalf of the entire Board and Management at Alkira.

I would like to assure you all that Alkira is coping well with the difficult circumstances that have arisen following the COVID-19 pandemic. The closure of our centre-based services in April was a difficult decision for us all, but given the risks associated to participants and staff it was the prudent decision. We recognize that we have an obligation to support our community where we can. In the period since closure we have been working hard with many in our community to support participants in their homes. 

From a governance perspective, our Board through the Finance, Audit, Risk and Property Committee are meeting on a weekly basis to review the key risk mitigation strategies that need to be attended to during these difficult times. This includes ensuring we have appropriate protocols and practices to protect staff and participants at all Alkira locations, an adequate amount and efficient supply chain for our PPE stock, and a vigorous review of the financial impacts of COVID-19 on our short and medium term financial position.

It is pleasing to report that although the situation changes almost on a daily basis, we are well placed to “weather” this pandemic. This is in large part due to the professionalism of our leadership team and staff who are doing a great job in difficult circumstances, as well as Alkira’s strong financial position.

With a back drop of this strong focus to continually review and secure our future, I can also report that the Springfield Hub project has commenced the construction phase and as I write this note, the foundation works and slab are about to be poured. I hope that this positive news will give you a sense that Alkira sees the future post COVID world with real opportunity for us all.

Finally, I would like to thank all in our community who have supported Alkira in these challenging times.

 

Peter Harrison
President

Our Recreation Programs for May

Alkira are running on-line, in-home and community-based fun recreational activities, to help you stay connected during these challenging times*.

Our activities are designed to run in a 1:1 capacity (in-home and community based), or in groups through an online platform (e.g. iPad/laptop using a video conferencing application like WebEx or Zoom). These online activities will be facilitated by staff from the Thurston Street campus, which creates opportunities for interactions with others at the same time. These facilitated activities can be accessed independently, or with 1:1 staffing support. It is a great way to re-connect with friends or make new friends, all within the safety of your own environment.

Click here to access our Calendar of Events for the week commencing Monday 18 – Friday 22 May 2020.  For your consideration, you can expect fortnightly calendars to follow soon.

Interested?
If you are interested in taking part in any of our planned activities, please contact Tim McDonald or Georgina Poulis on 9890 1365, or alternatively on our respective emails as follows:
t.mcdonald@alkira.org.au
g.poulis@alkira.org.au

Please inform us with your expression of interest by no later than Monday 11 May 2020.
We’re excited and looking forward to hearing from you.

Sincerely,
 
Tim McDonald
Recreation Coordinator
 
 
*Conditions may apply

NDIA Assistive Technology Announcement

The NDIA has announced changes to the funding of Assistive Technology for participants with existing plans.

This is tailored and designed to ensure that participants who access disability related support online, are able to easily continue doing so eg. Tablet, Laptop etc.

From yesterday, participants with ‘Consumables’ funding in their NDIA plan are able to purchase assistive technology (AT)from registered providers, or if they have a plan manager or are self-managed, they may purchase the item from a mainstream provider.

There are conditions to this purchase which must be adhered to and basically reflect ‘reasonable and necessary’ legislation.

• All items must be funded through existing NDIS funding
• The item must maintain funded NDIS supports
• The provider (Alkira Centre) must confirm in writing that this device is necessary- this letter must then be saved onto the participants NDIS portal
• The item must be the lowest funded item that will meet the necessary requirements to maintain existing NDIS supports. (It must be the least expensive that performs the required role sufficiently)
• The participant doesn’t already have the item (The participant, NOT the family)
• The funding is capped at $1,500. per participant
• The funding will be accessible to all NDIS participants from the 9^th May if there isn’t already funding available in Consumables
• After the 9^th of May, it is expected that the funding will be available through capacity building funds

 
Please find the media release below:
https://www.ndis.gov.au/news/4758-further-initiatives-support-ndis-participants-and-providers-during-coronavirus-pandemic
 
This offer will be available until the end of June at this point after which time it will be reviewed.
 
If you have any enquiries, please contact us on 9890 1365 or info@alkira.org.au. Or for more information, you can contact the NDIA on 1800 800 110.
 
 
 
Warm Regards,
 
Steven Parkinson

RE: New Directions Regarding Access to Premises

On 9^th April 2020, I provided an update about the new directions that had been released by the Deputy Chief Health Officer regarding who can access/visit residential disability premises as a result of COVID-19. I would like to take this opportunity to thank everyone for your positive response to these necessary changes, and for being flexible and making adjustments. Those directions remain in place, and we will continue to provide any updates as they come to hand.
 
In addition to the direction regarding who can access residential disability premises, Victoria also has ‘Stay at Home’ directions which apply to all Victorians. As you may be aware, the ‘Stay at Home’ directions require everyone in Victoria to limit their interactions with others by restricting the circumstances in which they may leave the premises where they ordinarily reside, as well as placing restrictions on gatherings. 
 
Due to these directions, participants living in an Alkira house are not able to leave the premises to go to the family home, or any other home, for a visit (whether overnight or otherwise).  If they leave to go to another home, then they will not be able to return to Alkira until the ‘Stay at Home’ directions have been lifted.
 
We understand that this is an extremely challenging time for everyone, and we appreciate your continued understanding as we implement the directions from the Department of Health.   
 
If you have any questions or would like to discuss further, please do not hesitate to get in touch on (03) 9890 1365 or via email info@alkira.org.au

Yours Sincerely,

Kat Mangamu
Manager Home Supports

Introduction of Alkira Online Programs (for Momentum, Pathways and Networks)

We hope that you and your families are staying safe and are well. We want to ensure your participant can continue to work towards their NDIS goals, even in the current challenging circumstances.
Since Government restrictions are still in place, we are offering selected programs online. There will be some changes to the way these programs run in order to work effectively in the online environment.

 

Adaptations to programs

A schedule of the programs will be distributed to you via email in the coming days in preparation for the first online programs. You will also receive an email inviting you to the sessions with login information. Each session will be billed under the appropriate NDIS item number.
On a weekly basis we will let you know the course of programs for the coming week. The first program will be just an introduction to Zoom to allow all participants and the Program Instructor to become comfortable with the platform.
Due to the uncertainty of how long these remote online programs will take place, additional learning materials will be provided via email throughout the course of the program when needed.

 

Accessing online programs

Programs will run through Zoom. Zoom is an easy to use video conferencing program that is ideal for running online classes. It allows the host (in this case an Alkira Program Instructor), to share their screen or their video camera to all the participants in the class in order to run their program.
There are multiple ways to access Zoom, watch this video to see how to access a Zoom class.
You do not have to download the Zoom client to access Zoom classes as you can access through an internet browser, but if you want to you can do so by downloading the app from the Apple App Store (ipad) or Google Play Store (Android), or onto a computer by following these steps.
When you have accessed your Program Zoom session you will be put into the Waiting Room until the host (the Program Instructor) starts the session.

We have outlined following rules for our Zoom classes:

• To ensure the smooth running of programs, please be set up and have joined the Zoom class 10 minutes prior to the program start time.
• Have your camera facing towards you at a height so you can see at least shoulders and above. You can test your audio and video here.
• Only speak when it’s your turn or you are spoken to, so that everyone can get the best out of the session.
• Do not message other participants about unrelated topics during the class; there will be time in between classes for you to socialize.

 

What is required?

1. The consent form filled in and emailed back to us
2. A computer or tablet connected to the internet
   1. If unavailable a smart phone can be used
3. Speakers (either part of a laptop/tablet/phone or externally connected)
4. A comfortable and supportive chair
5. A desk in a separate quiet area (if possible)
6. A window nearby to let in natural light and air (if possible)

 

Online etiquette

Rules and etiquette will be discussed in the first session to ensure smooth execution of the online classes.
Please ensure your set up is in a place where this isn’t background noise to ensure there are no distractions while the session is running.

 

Online privacy and security

We are committed to ensuring your privacy is protected and respected. To ensure the safety of Alkira participants, we will be locking Zoom sessions once all participants have joined the session so no one else can join. If you want to know more about Alkira’s commitment to your privacy, you can access our full privacy policy here: https://alkira.org.au/privacy-policy/

If you want to learn more about how Zoom secures your data and protects your privacy, please go here: https://zoom.us/docs/en-us/privacy-and-security.html

 

Supporting your participant to access these online programs

Firstly, please support your participant to understand that their Alkira programs will now be online through Zoom. You can refer to this Easy Read document to assist you.
Secondly, we highly recommend preparing for the online classes. Set up a space prior to the class where your participant will access their online classes. Ensure the lighting is adequate and test your video and audio to ensure everything is working well.
We are all new to Zoom classes, so please be patient with us as we navigate through any teething issues that may arise in the coming weeks. We’re all excited to get connected and we hope you are too.

 

Service Managers will be available to contact during business hours, if you have any queries you can contact Steven Parkinson or Veronica Paouros on 9890 1365.
Thank you for your co-operation during this challenging time.

 

Kind Regards,

Laura Ubavin
Manager Community Supports

New Directions Regarding Access to Premises

On 7th April 2020, The Deputy Chief Health Officer (Communicable Disease) released new directions regarding who can access/visit residential disability premises as a result of COVID-19. Please find below the details of the direction
which apply to all Alkira houses, will take effect immediately and will remain in place until further notice.

 

People who can enter the Alkira house (premises)

A person cannot enter the premises, or remain on the premises unless:

1) the person is a resident (participant)

2) the person is a worker- the circumstances under which a person is described as a worker include:

• an Alkira employee
• a person providing health, medical, or pharmaceutical goods or services; behavioural support services or other support services (e.g. an Occupational Therapist or a Behaviour Support Specialist)
• the person’s presence at the premises of the facility is for the purposes of emergency management or law enforcement (e.g. paramedics or police)

3) the person is a visitor- the circumstances under which a person is considered a visitor include:

• for the purposes of a care and support visit to a participant (includes family); or
• in the person’s capacity as a prospective resident of the facility (if applicable); or
• for the purposes of accompanying a prospective resident (provided there are no more than two persons accompanying the prospective resident).

 

Excluded People

Even if a person is a visitor or worker as described above, they are not allowed to enter the premises or remain on the premises if:

1) They arrived in Australia from a place outside Australia within the last 14 days
2) They had contact with a person who has a confirmed case of COVID-19 within the last 14 days
3) They have a temperature higher than 37.5 degrees Celsius
4) They have symptoms of an acute respiratory infection such as a cough or shortness of breath
5) the person is aged under 16 years

 

As a result of the direction:
1) A participant can only have one care and support visit each day.
2) ‘Care and support visit’ means a visit of no longer than 2 hours made to a participant by one person, or two people together, for the purposes of providing care and support to the participant
3) No unannounced/unscheduled visitors will be accepted. This includes participants’ family and/or friends.
4) Any one that wants to visit needs to call ahead and check with the house if they can visit.

• When they call, staff will:
  • Check whether the participant has already had a visitor on that day. Because only 1 visit is allowed each day, if the participant has already had a care and support visit from someone, then you will not be able to visit on that day.
  • If the participant has not already had a visit, staff will ask you:
    (1) If you have travelled in the last 14 days. If you have, you will not be able to visit
    (2) If you have had contact with a confirmed case of COVID-19 in the last 14 days. If you have, you will not be able to visit.

If you are approved to visit, when you arrive your temperature will need to be checked by a staff member before you enter the premises

• If your temperature is 37.5 degrees or less, then you can proceed with the visit, which must last no more than 2 hours.
• If your temperature is more than 37.5 degrees, then you will not be able to enter the premises.

If you are displaying any symptoms of respiratory infection including cough and/or shortness of bath, then you will not be able to enter the premises. If you start to display any symptoms after you are already in the house, then you will be asked to leave.

We understand that this is an extremely challenging time for everyone, and we appreciate your understanding as we implement the directions from the Department of Health.
If you have any questions or would like to discuss further, please do not hesitate to get in touch on (03) 9890 1365 or via email info@alkira.org.au

Yours Sincerely,

Kat Mangamu
Manager Home Supports

COVID-19 Alkira Service Update

On the 25th March 2020 Alkira made a decision to suspend Alkira Community Supports, this decision was made in response to the Government restrictions placed on the community to stop the spread of the COVID-19.

The pandemic has remained at State Emergency Level and people must continue to stay home. Therefore, Alkira centre based Community Supports must remain closed until further notice. This includes Momentum, Networks, SLES, Market Street, Jolimont Road and Thurston Street service sites.

Alkira understands that participants and families may still have a need during this time for support; if you do, we can consider 1:1 support in the home, or in specific circumstances at Alkira sites. We are also providing other NDIS support services such as essential shopping where families are unable to do so. Alkira is also in the process of arranging online delivery of programs. If there are any other ways we can help please do not hesitate to let us know and we can consider your requests.

NDIS has announced temporary increased pricing for some NDIS support items and has made changes to cancellation rules in an effort to help service providers with costs of COVID-19 and to assist service providers to continue to deliver supports during this challenging time.

These changes commenced on the 25th March 2020 and will be in place for six months. The NDIA will review this change in three months to assess if the changes continue to be appropriate. These changes are aimed at assisting services to manage reduced funding during service closures and also manage the increased cost of providing support during the COVID-19 outbreak. These costs include the additional training of staff in COVID -19 infection control and the provision of Personal Protective Equipment (PPE) as there is more required than usual at our services.

Some of the changes include the following:

• An advance payment to registered providers to increase the immediate availability of funds
• A temporary 10% increase to the price limit of some Core and Capacity Building supports
• Changes to the cancellation rules; participants will be required to give 10 business days’ notice (up from two days) for a cancellation to service providers from the 25th March 2020.
• Service providers will be able to charge 100% cancellation fee from the 30th March 2020.
• Introducing three new support coordination items under Core Supports to support plan flexibility.

For more detailed information please refer to https://www.ndis.gov.au/providers/price-guides-and-pricing

If you require 1:1 support in your home during this service closure, please make contact with your Service Manager on 9890 1365 to discuss your needs and requirements.

Wishing you all a safe and relaxing Easter.

 

Yours sincerely,

Laura Ubavin
Manager Community Supports

Coronavirus General Update

Alkira is continuing to work through the challenges associated with supporting the Alkira community through the Coronavirus pandemic.
 
We are fortunate to have a dedicated team of staff who are continuing to provide supports to our participants in Home Supports. At present in our Home Supports area, all participants are staying at home and our staff are focused on providing a range of activities to ensure that people are engaged and continuing to work on their NDIS goals. Participants in our Home Supports are also being supported to practice social distancing as well as good handwashing practices. We have distributed packs of personal protective equipment (PPE) specifically for COVID-19 to all our sites to ensure we are prepared if there is a suspected case. Although thankfully to this day we do not have any cases at Alkira.
 
Community Supports staff have been delivering 1:1 support in people’s homes to provide continuity of support to participants. Staff are ensuring that participants are immersing themselves in their interests while at home, while also continuing to work towards their NDIS goals. This has required staff to be flexible and innovative as they make this transition from providing group to individualised support. Our staff are also making check in calls to our participants and families, particularly our older carers, to ensure that they have the support they require.
 
In situations where a participant has some higher support needs, we are able to arrange limited out of home support to provide a break for both the participant and family member. For some of our participants it is important to have some support away from home and to maintain some of their usual routines. Where this is provided, a dedicated room at an Alkira site is identified and allocated to the individual participant and staff member, and the usual social distancing and infection control procedures applied. If you require this support, please get in contact by calling 9890 1365. We have a number of spaces available across our sites.
 
Additionally, we are able to provide support to participants/families in providing essential shopping for food or the collection of medication. Please advise if you wish to request this as part of your NDIS support.
 
Lastly, our dedicated team of Support Coordinators are continuing to work through this time. If you need assistance with the changes to your support services, you are able to contact them through our reception.
 
 
Please stay well and make contact if Alkira is able to assist in any way,
 
Regards,
 
Lisa Sawatzky
CEO

Temporary Closure of Perkins Short-Term Accommodation

Following on from our previous communication regarding the Coronavirus COVID019 Pandemic, Alkira has made the decision to suspend the provision of supports at our Perkins Short-Term Accommodation site.

This decision has been made in order to ensure the health, safety and wellbeing of our Alkira Community including participants, family members and staff. These closures will be effective from 30th March 2020.

During the closure we may still be able to provide short-term accommodation support in emergency situations or exceptional circumstances, so please contact us if you would like to discuss your individual circumstances.

During the closure, the Perkins phone will not be monitored, so please direct any telephone enquiries to (03) 9890 1365. Where possible, we encourage you to email your queries, (including expressions of interest/bookings for future dates) through to info@alkira.org.au.

We will continue to provide updates and thank you for your ongoing support at this difficult time.
Please do not hesitate to call us if you have any queries on 9890 1365.

 

Yours Sincerely,

Kat Mangamu
Home Supports Manager

New NDIS Core Support Funds for Support Coordination

We hope that you and your families are staying safe during this challenging time.

We at Alkira will continue to ensure you receive timely updated information as the COVID-19 situation unfolds. Alkira’s support coordination services are continuing to operate.

In accordance with NDIS new measures to support NDIS participants and providers through COVID-19 that were released yesterday, support coordination is now seen as an essential service. Those participants who do not have Support Coordination in their existing plans are able to use Support Coordination out of their NDIS core support funds. This is great news, as it means that every Alkira participant is able to access support coordination, which is particularly important during this time.

For those who are unsure of the role of a Support Coordinator, a Support Coordinator provides the following supports:-

• Help you to understand your NDIS plan
• Connect you to the best supports available
• Offer to connect you to a wide range of services
• Assist you to access information on the portal
• Link you to mainstream supports
• Help you prepare for a plan review
• Liaise with providers on your behalf (with your permission)
• Assist you when circumstances change, such as a life event, services changing or shutting down, or when there is a change in your informal supports ability to support you.

The impact of COVID-19 is significant. Please get in contact if we can support you in any way.

If you would like more information or would like to engage one of our support coordinators at Alkira, please do not hesitate to contact with the following people through our reception on 9890 1365 or to email you can click on the person:

Closure of Community Supports Services

Following the Government announcement overnight in regard to further measures to stop the spread of Coronavirus, Alkira has made the decision to suspend the provision of supports at our Community Supports locations. This includes Momentum, Networks, Market Street, Jolimont Road and Thurston Street sites.
This decision has been made in order to ensure the safety and wellbeing of our Alkira Community including participants, family members, staff and volunteers. These closures will be effective from close of business on Wednesday 25th March.

Alkira will continue to provide Home Supports and our Short Term Accommodation (STA) will remain open at this time, however this may change in the event of staff shortages or the need to use this facility to assist in isolating participants who become ill.

If you require 1:1 support in your home during this service closure, please make contact with your Service Manager and they will identify a suitable staff member to provide this support.

We will continue to provide updates and thank you for your ongoing support at this difficult time.
Please do not hesitate to call us if you have any queries on 9890 1365.

 

Yours Sincerely,

Lisa Sawatzky
CEO

Coronavirus Update on Short-Term Accommodation Arrangements

Following on from our previous communication regarding the Coronavirus COVID-19 Pandemic, I am writing to update you about additional measures that we are taking within our Short-Term Accommodation as part of our response. The health and safety of our participants, staff and the broader Alkira community continues to be our priority, and the steps below will help facilitate that.

 

1. We need you to complete a questionnaire that helps us identify whether there are any risk factors we should be mindful of. Please download the questionnaire here, please complete and return this as soon as possible.

 

2. As you may already be aware, across Alkira we have taken steps to restrict people going between different sites so as to reduce potential exposure. As part of this response, if you attend Alkira and live in an Alkira home or access Alkira’s Short-Term Accommodation then you will be supported from the house during the day. Instructors will still support you the way they normally would in the community supports (day service) site, the only difference is that this will be done from the house.If you also go to an external day services provider, we ask that you not attend that external provider during your stay at Perkins or Vermont. Instead, our staff will provide support during the day instead. If this applies to you, we will contact you directly to work through this requirement.

 

I understand that the new measures we are putting in place might be a big change for you. If you would like to cancel your short-term accommodation bookings as a result of this, please do not hesitate to let us know. No cancellation fees will apply.

Please feel free to contact me if you have any questions.

 

Yours Sincerely,

Kat Mangamu
Home Supports Manager

Suspension of Alkira After Hours Recreational Activities

I write to regretfully inform you that as of today, Tuesday 17 March 2020, Alkira has made the difficult but necessary decision to suspend all recreational (out of hours) activities. The reasons for this decision relate to the health and safety risks identified with running such activities under the current climate created by COVID-19 (Coronavirus) and the number of voluntary cancellations by participants, making group activities unviable to run.

We apologise for the inconvenience such short notice periods may create for some of you, but your understanding in this matter is greatly appreciated. The safety and wellbeing of all Alkira participants and staff is our upmost priority.

Alkira will continue to re-assess the risks associated with running such activities and you can expect that when the risks are deemed reasonable or acceptable, that we will re-launch our future promotional materials for your consideration and expressions of interest.

If you have any questions relating to this matter, please contact me on 9890 1365 or t.mcdonald@alkira.org.au or alternatively Georgina Poulis g.poulis@alkira.org.au.

 

Sincerely,

Tim McDonald
Recreation Coordinator

Coronavirus Pandemic Response Update: Sharing important information

I write to you as part of the Alkira community to update you in regard to Alkira’s ongoing review and response to the Coronavirus pandemic.

Alkira is continuing to review the current advice from the Department of Health and are presently putting in place additional measures to reduce the risk of infection from Coronavirus as more information becomes available. The safety and wellbeing of our community is always front of mind. 

We need your active assistance to ensure the safety of our community. Many of our participants are at increased risk of severe illness due to the nature of their disability and associated health issues. I would ask that we work together to ensure that we reduce the risks wherever possible.

Please click the links below for three documents in regard to COVID- 19 

1. An easy read document produced by the NDIS
2. A document produced by the Council of Intellectual Disability
3. Coronavirus COVID -19 – What you need to know.

I ask that you share this information with your family member or participant to raise awareness of the need to implement good hygiene practices. Please be assured that our staff have provided information to participants and continue to reinforce good hygiene practices while at Alkira.

I have also attached a document from the Australian Government about COVID – 19 – What you need to know. This advice is aimed at helping to stop the spread of Coronavirus. In line with this advice we are cancelling non-essential meetings, risk assessing external activities, minimising cross site contact and minimising any visitors to our sites in order to reduce the risks. We will also have additional staff to support drop off and pick up times to allow you to drop off at the door to limit the number of people accessing our sites in line with social distancing recommendations.

Part of our response has also included reviewing transport arrangements for some participants to reduce the number of contacts, educating participants about social distancing, minimising non-essential contact and implementing work from home options for non-participant facing staff. All of this reduces the possibility of Coronavirus being introduced to our environments.

The advice from the Department of Health has identified that there are people who are at higher risk of serious consequences from an infection from coronavirus. They are people who fit the following profile:-

• Are of an older age
• Have hypertension
• Have cardio vascular disease
• Have chronic respiratory disease
• Have Diabetes
• Have Cancer
• Or have another health condition that impacts the immune system

We would request that you consider the individual risk profile and health needs of the person you support and if they fall into a high risk category consider carefully if they should continue to attend Alkira’s Community Supports. If you decide that the person will not be attending, please advise us.

We again thank you for your continued support,

 

Regards,

Lisa Sawatzky
Chief Executive Officer

Coronavirus Pandemic Response

In light of the escalation of the Covid-19 virus to pandemic status (as per World Health Organisation advice), we would like to update you on Alkira’s response to alleviate any concerns.

 

Alkira has implemented the following:

• • Suspending access to community venues such as shopping centres, bowling centres, gym’s, swimming pools, public transport etc.
  • Alternative programs will operate in outside, unpopulated areas such as parks and gardens until further notice – weather permitting.
    Please note that Alkira will continue supporting participants to meet their NDIS/ service plan goals however modifications to existing programs may be necessary.
  • Enforcing a rigorous hygiene regime for all participants and staff.
  • Pro-actively providing 3 hourly surface cleans on all Alkira sites/ vehicles.
  • Established an Emergency Response Team.
  • Monitoring the health of all staff and participants – anybody displaying symptoms will respectfully be isolated and arrangements made for them to return home.
  • Requesting that Parents, Carers and participants maintain a vigilant approach at this time and ensure that you do not attend any Alkira site in the event you have any of the following symptoms:
    • Fever
    • Cough
    • Sore throat
    • Tiredness
    • Shortness of breath

• Requiring the Alkira community to notify us in the event that there is any suspicion that they come into contact with, have symptoms of, or have been confirmed to have COVID – 19.
• Requesting that any food and drinks are brought from home and are clearly labelled and dated- to prevent participants needing to access café’s or restaurants.
• Suggest that all participants who travel independently to Alkira by public transport, use other methods where possible
• Recommend that if the person you’re supporting requires daily medication or PRN, that you consider obtaining a four week supply in the event there are medication shortages.
• Require that you notify Alkira of any overseas travel undertaken in the last 14 days irrespective of which country. Please also advise us if you have any future overseas travel plans.

 

Alkira would like to thank the entire Alkira community for their hard work in reducing the possible transmission of the virus. Please contact the relevant Service Manager below if you have any queries regarding the Alkira response:

Coronavirus COVID-19 Update

Alkira is continuing to monitor the advice from the Department of Health in regard to Corona Virus COVID-19.

The department has confirmed the first case of COVID-19 in a returned traveller from Iran.

The Australian Government announced on 27 February 2020 that travel restrictions will be maintained for travellers arriving from any part of mainland China for a further week to 7 March 2020.

Since 1 March 2020, additional border measures now include people who have been in, or transited through, Iran. People who have been in Iran are required to self-isolate until 14 days after leaving Iran.

Anyone who has been in close contact with a confirmed case of COVID-19 should also stay at home and avoid public settings until 14 days after their last contact.

If you become unwell and suspect you may have symptoms of Coronavirus, you must seek medical attention. Please ring ahead of time to book your appointment. This will help make your doctor aware of your symptoms and your travel history. Call 000 if you need urgent medical help.

The advice provided is that you should pay close attention to good hand hygiene.

• • Wash your hands regularly with soap and water, especially before eating and after using the toilet.
  • Cover your mouth and nose when coughing and sneezing with a tissue – or cough into your elbow. Dispose of the tissue into a bin and then wash your hands afterwards.
  • Avoid close contact with others, such as touching.

Stay informed of updates at https://www.dhhs.vic.gov.au/novelcoronavirus

 

Regards,

Lisa Sawatzky
Chief Executive Officer

Health Notice: Coronavirus

There have been recent reports regarding an outbreak of Novel Coronavirus in the city of Wuhan and the broader Hubei Province around Wuhan. More recently there have also been confirmed cases in other parts of China as well as a number of other countries including Australia.

The advice from both the Victorian and Australian Departments of Health is that they have well established procedures to ensure people with illnesses travelling to or returning to Australia are detected.

If you have visited China during January, we ask that you refrain from attending any Alkira service until 14 days after your return to Australia. During this time, you should be on the alert for symptoms related to fever or respiratory symptoms. These include a cough, shortness of breath, rapid breathing, a sore throat, or runny nose. Please seek medical attention if these symptoms are present. It is advisable that you call the medical facility prior to arriving to advise them of your symptoms.

If you experience any of the above symptoms, irrespective of whether you have travelled to these regions or not, we would request that you not attend an Alkira service and seek medical attention and obtain a medical clearance prior to returning to Alkira.

Please contact the Service Manager urgently, if you have travelled to these areas and have since attended an Alkira service within 14 days of your return to Australia or have been in close contact with someone who has travelled to these regions.  

If you have any questions, the following website provides regular updates on the virus https://www.health.gov.au/health-topics/novel-coronavirus

 

Yours sincerely,

Lisa Sawatzky
Chief Executive Officer