We value your comments and feedback. Your complaints can lead to better services for people with a disability at Alkira, so coming up with solutions together is good for everyone.
If you are making a complaint we will do everything we can to resolve the complaint to your satisfaction.
If you are not satisfied with the way Alkira resolves or handles your complaint the Disability Services Complaints Commissioner can help you. Free Call 1800 677 342 or visit the http://www.odsc.vic.gov.au/
If you need assistance to complete this form, please contact Alkira on 9890 1365 and we arrange for someone to help you.
Clients may like to use an advocate to assist them in presenting their feedback or complaint. Their advocate may be a family member, friend or a representative from an advocacy organisation, such as:
- Victorian Advocacy League for Individuals with Disability (VALID) (03) 9416 4003
- Action on Disability in Ethnic Communities 1800 626 078
- Disability Resources Centre (03) 9481 6646
If you prefer you can download this form here and post to:
Alkira Centre-Box Hill Inc.
PO Box 200
BOX HILL VIC 3128
Attn : Quality Manager
Fax: (03) 9897 3109 Phone: (03) 9890 1365